Refund Policy

Last updated: [DATE]

This Refund Policy applies to all purchases made through [Company / Legal Name].

1. Nature of the service

Our plans grant time-limited digital access. Because access is typically activated shortly after payment, refund eligibility is limited as described below.

2. When you're eligible for a refund

• Access was not delivered or activated within a reasonable time after payment.
• A technical failure on our end prevented you from using the service, and we were unable to resolve it.
• You were charged in error (e.g., duplicate charge).

Refund requests must be submitted within 7 days of the purchase date.

3. When refunds are not available

• Access has already been delivered and used.
• Change of mind after activation.
• Issues caused by factors outside our control (e.g., your own internet connection or device compatibility).

4. How to request a refund

Contact us at [support email] with your full name, email used at checkout, and the reason for your request. We aim to respond within 2 business days.

5. Processing time

Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Disputes and chargebacks

We encourage you to contact us before filing a chargeback with your bank — most issues can be resolved faster directly with our support team.

7. Contact

Questions about this policy: [support email].